Rachel Bodine
Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All.
Written by Rachel BodineChris Abrams
Licensed Insurance Agent
Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chris works tireles.
Reviewed by Chris AbramsLicensed Insurance Agent
UPDATED: Aug 17, 2024
Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
UPDATED: Aug 17, 2024
Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
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What is ACE insurance? In 2016, ACE Insurance Agency Inc., also known as ACE American car insurance, bought the Chubb Corporation in a $29.5 billion purchase. ACE then adopted Chubbs name and the company now does all its business as Chubb Insurance.
We’ll refer to the company in this review, however, under both names to avoid any confusion.
ACE Insurance, now Chubb, is an international provider of multiple types of insurance solutions and reinsurance products to the following groups:
The company also provides several other business-related services to companies in a variety of sectors.
In this ACE/Chubb auto insurance review, we’ll give you all the information you need to decide whether an auto insurance policy with ACE Insurance is right for you.
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Read More: Best Auto Insurance CompaniesTable of Contents
In 2010, the ACE American insurance company posted assets of more than $83 billion and gross premium revenues near $20 billion. Moody’s, A.M. Best, Fitch, and the Standard & Poor’s rating systems all gave both ACE Ltd. and ACE group high marks for both financial strength and future stability.
ACE insurance is also known by other names, such as ACE American Insurance, ACE INA Holdings Inc., ACE Casualty Insurance Company, ACE Limited, ACE Insurance Company of the Midwest, and ACE Property and Casualty Insurance Company. You can also check out ACE health insurance reviews online, since you can buy an ACE Property and Casualty Insurance Company Medicare supplement.
ACE American Insurance Company reviews, or Chubb auto insurance reviews, can be found on the Better Business Bureau’s (BBB) website by searching for Chubb insurance reviews on the BBB website. Looking for an ACE USA business insurance review page? You can also find them on Chubb’s BBB page.
ACE/Chubb insurance reviews on the BBB show the company has an average of 1.11 out of 5 stars, but there are only 37 ACE insurance reviews from customers.
As we mentioned earlier, ACE Insurance acquired Chubb Insurance in 2016 and after the acquisition, the company began anew under the name Chubb Insurance. You can visit their website for information on how to get a quote for ACE insurance with Chubb.
You can watch the video below to get an idea of the new vision for the company after the acquisition.
Fortunately, the ACE American Insurance Company rating from A.M. Best is A++, or superior, indicating financial stability. This is despite a 2004 lawsuit that accused the company of questionable business practices. ACE settled the suit for $80 million.
The fact that ACE American auto insurance receives such high praise for its customer service despite its past legal problems indicates that they must be doing something correctly.
If you’re interested in ACE Insurance careers, you can check online. You can find more information about job opportunities by visiting the corporate website and clicking on the “Careers” link. Visit websites such as Consumer Reports, the BBB, or even Reddit to find more ACE Property and Casualty Insurance Company reviews.
Because of the nature of ACE’s business, they don’t use local agents in the same sense that a company like Allstate or State Farm would. Instead, all their insurance and financial products are handled through either a regional or local office by employees hired directly by the company, now known as Chubb Limited.
ACE Insurance operates in North America, South America, and the Asia-Pacific region. The company also has regional offices in Tokyo, London, Singapore, and Santiago as well as in Turkey, Hungary, and South Africa.
Their U.S. headquarters is located in New York, NY. The table below shows the contact information for ACE’s regional agents located throughout the United States.
Contact Information for U.S. Ace Auto Insurance Agencies| Name of Agency | Address | Phone Number | Website Address | |
|---|---|---|---|---|
| Baldwin Krystyn Sherman Partners, LLC | 4010 Boy Scout Blvd. #200 Tampa, FL 33607 | 855-656-0583 | [email protected] | www.bks-partners.com |
| BCU Risk Advisors | 250 W. Monroe St. #2525 Chicago, IL 60606 | 888-975-0493 | [email protected] | www.bcuriskadvisors.com |
| Fred C. Church Inc. | 89 Main Street Unit 201 Andover, MA 01810 | 855-651-3406 | [email protected] | www.fredcchurch.com |
| Hiram Cohen & Son Inc. | 486 Will Ave. Williston Park, NY 11596 | 855-361-9589 | [email protected] | https://hiramcohen.com |
| Kibble & Prentice Holding Comp. DBA USI Northwest | 601 Union Street #1000 Seattle, WA 98101 | 855-615-0598 | [email protected] | www.usi.com |
| Lockton Companies LLC | 16633 Ventura Blvd. #1300 Encino, CA 91436 | 833-981-1601 | [email protected] | www.lockton.com/offices/encino |
| Marsh & McLennan Agency LLC (Celedinas) | 1111 Brickell Ave. Ste. 115 Miami, FL 33131 | 855-407-5738 | [email protected] | www.celedinas.com |
| Marsha Wortham, Agent | 2929 Allen Parkway #2500 Houston, TX 77019 | 855-814-2909 | [email protected] | www.worthaminsurance.com |
| Mason & Carter, Inc. | 20 South Street Baltimore, MD 21202 | 866-811-4138 | [email protected] | www.masoncarter.com |
| Paul T. Price & Son Inc. | 580 N. Western Ave. Lake Forest, IL 11596 | 844-926-1930 | [email protected] | www.priceinsurance.us |
| Personal Risk Management Solutions, LLC | 335 Madison Ave. 22nd Floor New York, NY 10017 | 844-407-8148 | [email protected] | www.theprmspromise.com |
| Pritchard & Jerden, Inc. | 950 E. Paces Ferry Road. 2000 Atlanta, GA 30326 | 855-401-8179 | [email protected] | www.pritchardjerden.com |
| Rick Baker & Associates | 5360 Araphoe Ave. Ste. D Boulder, CO 80303 | 888-392-0974 | [email protected] | www.rickbakerinsurance.com |
| Shepard Insurance Group Inc. | 170 E. Putnam Ave. #203 Old Greenwich, CT 06780 | 877-597-8858 | [email protected] | www.shepardinsgrp.com |
| Swingle, Collins, & Associates | 13760 Noel Rd. Ste. 600 Dallas, TX 75240 | 855-918-3194 | [email protected] | www.swinglecollins.com |
ACE Insurance continues to expand internationally through a series of acquisitions and is now active on four continents.
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One thing you’ll need to ask yourself before purchasing your auto insurance policy is, “How much insurance coverage do I need?”
If you’re financing your vehicle, your loan company may require you to carry full coverage insurance. Otherwise, you’ll need at least the minimum amount of liability insurance required by the auto insurance laws in your state of residence.
If you decide that you need more than the minimum coverage required by the state, there are several different options available to you as additional coverage.
The table below shows some of the different types of policies and coverage available to you, along with what they do.
Types of Auto Insurance Coverage
| Auto Coverage Type | Purpose of Coverage |
|---|---|
| Bodily injury liability | Part of your liability coverage that pays for medical bills if you’ve injured someone else in an automobile accident |
| Collision | Covers damage to your car after an automobile accident |
| Comprehensive | Covers damage to your car that happens when you’re not driving |
| Personal injury protection | Covers medical expenses for you or your passengers after an automobile accident |
| Property damage liability | The other part of liability coverage that covers the cost of any property damage you’ve caused in an automobile accident |
| Uninsured/underinsured motorist | Covers the costs if you’re in an automobile accident caused by a driver with little or no car insurance |
Always check with your insurance company to see what add-ons, endorsements, and riders are available to you, and make sure to take into account price and need when adding these things to your insurance policy.
Many auto insurance providers offer different bundling options, with most discounts ranging anywhere from 5%-25%. Bundling your insurance refers to purchasing multiple policies from the same company. For example, you can purchase your auto insurance policy as well as your life insurance from the same company if you choose.
In addition, you could purchase an ACE Medicare supplement plan alongside other insurance to get a bundling discount. Though the ACE Medicare supplement rating is A++ through Chubb’s A.M. Best score, check out ACE Medicare supplement reviews and ACE/Chubb health insurance reviews before you buy a policy.
Many companies offer multi-car discounts too. You can think of this as a way of bundling as well, but in this case, you’re buying auto insurance for multiple vehicles. Auto insurance companies offer up to a 25 percent multi-car discount on combined policies.
While the price isn’t always the deciding factor when it comes to choosing an auto insurance policy, it’s usually one of the most important. You can look at the table below to get an idea of what you might pay for auto insurance depending on the types of auto insurance you get. The table shows average annual rates based on coverage levels.
Average Auto Insurance Rates by Coverage| Coverage Types | Average Annual Auto Insurance Rates | Average Monthly Auto Insurance Rates |
|---|---|---|
| Comprehensive coverage | $150.36 | $12.53 |
| Collision coverage | $299.73 | $24.97 |
| Liability coverage | $516.39 | $43.03 |
| Total Full Coverage Cost | $954.99 | $79.58 |
These are just guidelines. Actual rates will depend on a variety of factors such as age, driving history, and ZIP code.
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Generally, your auto insurance discount options through the company depend on what each provider has to offer, but many discounts are standard throughout the industry.
The table below shows some of the most common auto insurance discounts available, an estimate of how much money each can save you, as well as the major auto insurance companies that offer the discount.
Standard Auto Insurance Discounts Offered by Major Companies| Discounts Offered | Average Savings | Available With |
|---|---|---|
| Low mileage/Low usage discount | Up to 20% | State Farm, Allstate, Travelers, Nationwide, Progressive |
| Defensive driving discount | 10%–15% | State Farm, Geico, Allstate, Travelers, Nationwide, Progressive, Farmers |
| Safe driver discount | 10% | State Farm, Geico, Allstate, Travelers, Nationwide, Progressive, Liberty Mutual, State National |
| Military and federal employee discount | 8%–15% | Geico, Esurance, USAA |
| Good student discount | 5%–25% | State Farm, Geico, Allstate, Travelers, Nationwide, Progressive, Liberty Mutual, State National |
| Senior/Mature driver discount | 5%–10% | Geico, Allstate, Liberty Mutual, State National |
| Homeowner discount | 3% | State Farm, Geico, Allstate, Travelers, Nationwide, Progressive, Farmers |
As you can see, it’s always a good idea to check with your insurance provider to see what types of discounts you may qualify for as they can save you a lot of money on your auto insurance. The same is true, of course, when it comes to Chubb Limited.
Among the insurance products that ACE offers to individual consumers is auto insurance. They provide standard policies that cover state minimum requirements for bodily injury, property damage, and uninsured/underinsured drivers.
Watch the video below to get an idea of what to expect from an auto insurance policy with ACE Insurance.
Policies can be written to include collision, theft and fire, vandalism, and third-party medical and property. Additional types of auto insurance options include coverage for tourism and travel, trip interruption, and towing.
ACE provides insurance for other vehicles such as boats, yachts, and even private planes.
Antiques, fine art, collectibles, and jewelry are other items that ACE Insurance will cover.
What should you do if you need to cancel your policy? Simply call the ACE insurance company phone number at 1-866-324-8222 to speak with customer service about cancelling your policy.
You can cancel your policy at any time simply by contacting your insurance agent and letting them know that you’d like to cancel your policy. Your agent will let you know when the changes will take effect and whether you’re entitled to a refund of any policy premiums you’ve paid in.
Once you’ve canceled your policy, any excess premiums will be refunded to you promptly.
Whether you can get a refund on your policy depends on the type of policy and when you choose to cancel. If you choose to cancel a refundable policy in the middle of the policy cycle, you’ll receive roughly half of what you paid, assuming that you only paid for that cycle.
Since refund amounts may vary and depend on a variety of factors, you should always check with your insurance agent to see what factors apply to you.
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What should you do if you need to file any ACE American Insurance claims?
ACE American Insurance auto claims can be filed by using any of the following options:
If you choose to file a claim through the client portal on the company website, simply click on “Claims” from the website’s main page.
You can also file by calling the ACE American Insurance claims phone number at 1 (800) 252-4670. Keep reading to learn more about the ACE American Insurance Co.
If you’ve had more than your fair share of traffic citations, automobile accidents, and/or auto insurance claims, you may be considered a high-risk driver.
Normally, high-risk drivers are required to purchase SR-22 insurance, which isn’t available through all companies, so it may take some looking around to find coverage.
Ace Insurance does provide SR-22 insurance, but it can be expensive. The filing fee to get SR-22 insurance is only $15-$35, but the increase in rates for SR-22 insurance when compared to rates for drivers without any driving violations on their records is steep.
Rate increases for driving violations that result in a driver being forced to carry SR-22 insurance can be as much as $541 a month.
When you apply for an auto insurance policy, you’ll be asked a series of demographic questions such as your name, age, and sex. You’ll also be asked a variety of other questions aimed at assessing your risk as a driver
Some of the things the insurance company will want to know about are your driving record, the type of vehicle you’re insuring, and whether you’ve had any tickets or accidents in the past. Once this information is collected, the insurance company uses this data to assess your risk as a driver and determine your policy rates.
This is known as the underwriting process. By using this method of risk evaluation, auto insurance companies can reduce their chances of losing money on issued policies. They’ll examine your risk factors and decide if they want to insure you, and if so, at what rate.
While it’s possible to buy your auto insurance policy directly instead of through an agent, there are some possible downsides to doing so.
First of all, if you choose to go with a local agent, you’ll get the advantage of more personalized service. This experience is just not possible when you purchase directly from a large company. With a local agent, it’s possible that you may speak to the same person about your policy every time.
Many people believe that buying directly from the company can save them money by cutting out the figurative “middleman,” but this theory fails to take into account the large budget that these companies use for direct marketing. This can even out the playing field when it comes to price, meaning that a local agent can often offer you the same prices you’d see when buying directly from a large insurance company.
Adding another driver to your auto insurance policy means that your car will be spending more time on the road since a second person will be driving it. That alone is enough to raise your rates, but adding someone else to your auto insurance policy also means that your rates will be affected by that driver’s perceived risk as well.
For example, adding a teenager to your policy can raise your auto insurance rates drastically since teenage drivers are inexperienced, and auto insurance companies see them as high-risk.
There are restrictions as to who you can add to your auto insurance policy. Most companies will only allow you to add people in the same household. Always check with your auto insurance provider to see who you can add to make sure that whoever is driving your vehicle is covered on the policy.
Your auto insurance provider may cancel your policy if you do any of the following:
Your auto insurance company may also choose not to renew your policy if they determine you to be a high-risk driver.
ACE Auto Insurance, now known as Chubb Insurance, operates in North America, South America, and the Asia-Pacific region. It has regional offices in various locations and its U.S. headquarters is in New York, NY.
Chubb Insurance Group, formerly ACE Insurance, has an A++ (Superior) rating with AM Best, indicating its financial strength and stability.
However, it’s equally as important to check out ACE Insurance company reviews from customers too.
ACE Auto Insurance, now Chubb Insurance, offers various discounts, including multi-policy discounts, multi-car discounts, and other standard discounts available in the industry. It’s advisable to check with the company for specific discounts and eligibility.
Yes, you can cancel your ACE Auto Insurance policy at any time by contacting your insurance agent. The refund amount, if applicable, depends on the type of policy and the timing of the cancellation.
Call the ACE American Insurance Company phone number for claims at 1 (800) 252-4670. You can also use options such as the client portal on their website.
In 2016, ACE purchased Chubb Insurance and began operating under the Chubb name. So, ACE American Insurance Company and Chubb are the same.
The ACE American Insurance Company phone number, 1-866-324-8222, will redirect you to a Chubb insurance agent.
Yes, ACE Auto Protect offers an extended warranty, but how are ACE Auto Protect reviews? According to ACE auto warranty reviews from Trustpilot, customers have mostly positive things to say about customer service. However, ACE Auto Protect has an F rating from the BBB.
Yes, you can get ACE Insurance through Chubb in Utah. However, check out ACE auto Utah reviews before deciding on coverage.
ACE/Chubb Medicare supplement reviews are great. Most customers express satisfaction with their coverage. In addition, the company underwriting ACE Medicare supplement plans has an A++ from A.M. Best.
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Rachel Bodine
Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All.
Written by Rachel BodineChris Abrams
Licensed Insurance Agent
Chris is the founder of Abrams Insurance Solutions and Marcan Insurance, which provide personal financial analysis and planning services for families and small businesses across the U.S. His companies represent nearly 100 of the top-rated insurance companies. Chris has been a licensed insurance agent since 2009 and has active insurance licenses in all 50 U.S. states and D.C. Chris works tireles.
Reviewed by Chris AbramsLicensed Insurance Agent
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
